Fraud from fake online shops: Consumer protection organisations warn and give tips

The bike season attracts many consumers to online shops in search of a new bike or accessories. However, caution is advised, especially with less well-known providers, as more and more fraudulent fake shops are trying to deceive unsuspecting customers. A current example of such a fake shop is the site "Fahrrad-Discount24.de", which was recently exposed as fraudulent by the Consumer Advice Centre of Lower Saxony. Despite a professionally designed website and an imprint that appears serious at first glance, it is a fraudulent offer. Further research revealed that the address data and commercial register entries given on the website were misused by a real provider. These sophisticated deceptive manoeuvres illustrate how cleverly many fake shops now operate to lure potential victims into their traps.

Beware of unknown online shops

Experts strongly advise that you do not only look for clues as to the reliability of the suspect site itself. Instead, external sources such as search engines or the fake shop finder from consumer advice centres should also be consulted to obtain additional information about the provider. A particularly clear warning signal is when a shop only offers unsafe payment methods such as prepayment. In such cases, interested parties should definitely cancel the purchase and not place an order there in the first place. The Consumer Advice Centre of Lower Saxony and the digital association Eco also warn that more and more fraudulent ads are being distributed via social media platforms such as Facebook, Instagram and TikTok. Here, targeted adverts and seemingly trustworthy profiles are used to generate quick purchases and reach as many victims as possible.

Secure online shopping: how it works

To protect yourself from fraud when shopping online, the experts recommend always favouring well-known and trusted providers. You should be particularly critical of unknown shops. This includes looking for testimonials from other customers and checking the provider's contact details. A reputable online shop should always have a full legal notice with address and telephone number. It is also advisable to test the telephone number provided and, if in doubt, to enquire directly with the provider. Particular caution is required if products are offered at conspicuously low prices that are significantly below the usual market level. Such bait offers are often an indication of fraudulent intentions.

Use of secure payment methods

Another important aspect of secure online shopping is the choice of payment method. Reputable shops usually offer various payment options, including PayPal or credit card payment. These methods offer additional protection as they often allow a chargeback in the event of fraud. Prepayment should generally be avoided, especially with unknown providers. If a shop only accepts payment in advance, this is a clear warning sign. When entering payment details, consumers should also ensure that the connection is encrypted, recognisable by the "https" in the browser address bar and a lock symbol.

Fraud? These are the legal steps

If customers have fallen victim to a fake shop despite taking all precautions, consumer protection advises them to report it to the police immediately. Even if the chances of a refund are often slim, such reports help the authorities to identify and possibly stop fraudulent providers. Those affected should also inform their bank or payment service provider in order to possibly arrange for a chargeback. In many cases, the relevant consumer advice centre can also help and point out legal options. It is important to save all evidence, such as emails, screenshots of the website and transfer receipts, in order to document the case of fraud.